Aerodrive Mobility Shipping Policy (East Africa)

This shipping policy outlines the procedures and guidelines for shipping recreational and commercial Unmanned Aircraft Systems (UAS) and Autonomous Vehicles (AVs) to Kenya, Uganda, Tanzania, and other East African countries through Aerodrivemobility.com'

1. Shipping Method & Drop Shipping:

• Aerodrivemobility.com primarily utilizes a drop-shipping model. This means that products are shipped directly from our suppliers and manufacturers to the customer's designated address in East Africa.
• We partner with reputable international and regional logistics providers to ensure timely and secure delivery.
• Shipping methods may include air freight, sea freight, and land transportation, depending on the product, destination, and customer preferences.

2. Shipping Destinations:

• We currently ship to Kenya, Uganda, Tanzania, Rwanda, Burundi, South Sudan, and other East African nations.
• Specific delivery locations within each country will be subject to the logistics provider's coverage.
• Remote or difficult-to-access areas may incur additional shipping costs or require alternative delivery arrangements.

3. Shipping Costs:

• Shipping costs are calculated based on several factors, including:
  • Product weight and dimensions.
  • Shipping destination.
  • Shipping method.
  • Customs duties and taxes.
  • Insurance (if applicable).
• Shipping costs will be clearly displayed during the checkout process before the customer confirms their order.
• Customers are responsible for all applicable customs duties, taxes, and import fees. These charges are separate from the product price and shipping cost.

4. Estimated Delivery Time:

• Estimated delivery times vary depending on the product, shipping method, and destination.
• Generally, international shipments may take between 2-8 weeks.
• Customers will receive a tracking number once their order has been shipped, allowing them to monitor the delivery progress.
• Delays may occur due to customs clearance, logistical issues, or unforeseen circumstances. Aerodrivemobility.com will make every effort to communicate any delays to the customer.

5. Customs and Import Regulations:

• Customers are responsible for ensuring that the products they order comply with all applicable customs and import regulations in their respective countries.
• Aerodrivemobility.com will provide necessary documentation, such as invoices and packing lists, to assist with customs clearance.
• However, we are not responsible for any delays or issues arising from customs inspections or seizures.
• It is the customers responsibility to research and understand their countries civil aviation authority regulations regarding UAS and AV import and operation.

6. Shipping Insurance:

• Shipping insurance is optional but highly recommended, especially for high-value products.
• Insurance covers loss or damage during transit.
• Customers can opt for insurance during the checkout process.

7. Delivery Confirmation:

• Customers are required to sign for their delivery upon receipt.
• If the package appears damaged, customers should note this on the delivery receipt and take photos of the damage.
• Any discrepancies or damages must be reported to Aerodrivemobility.com within 48 hours of delivery.

8. Returns and Refunds:

• Returns and refunds are subject to our Return Policy, which is available on our website.
• Shipping costs for returns are generally the responsibility of the customer, unless the return is due to an error on our¹ part.
• Due to the nature of drop shipping, returns will be handled on a case by case basis, and may be limited by our suppliers return policies.

9. Communication:

• Customers can contact our customer support team for any shipping-related inquiries via email or phone.
• We strive to provide prompt and helpful assistance to ensure a smooth shipping experience.

10. Policy Updates:

• Aerodrivemobility.com reserves the right to update this shipping policy at any time.
• Customers will be notified of any significant changes.

Important Note: It is crucial for customers to thoroughly understand the customs regulations and import requirements for UAS and AVs in their respective countries. This includes obtaining necessary permits and licenses before placing an order. Aerodrivemobility.com is not responsible for any legal issues or penalties arising from non-compliance with local regulations.